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Terms and conditions

Terms and Conditions for the Use of Whitney Toll Bridge as of 03rd October 2023

  1. General Use: The Whitney Toll Bridge is intended for the use of pedestrians, cyclists, and motor vehicles. All users must adhere to the posted guidelines and regulations.

  2. Toll Payment: All vehicles using the bridge are subject to a toll fee. The fee must be paid upon entry. Failure to pay the toll fee may result in penalties or legal action. Toll Fees

  3. Safety: All users must adhere to safety guidelines. This includes, but is not limited to, obeying speed limits, wearing safety gear (for cyclists and pedestrians), and ensuring vehicles are in good working condition.

  4. Hours of Operation: The bridge operates 24 hours a day. Users are granted access at any time but must adhere to all terms and conditions.

  5. Right of Refusal: The management reserves the right to refuse entry to any user who does not adhere to the terms and conditions or poses a safety risk.

  6. Verbal or Physical Abuse: The employees and or guests of Whitney Bridge have the right to work in a safe environment. We will report and seek to prosecute to the full extent of the law any verbal or physical abuse towards our staff, and or guests of Whitney Toll Bridge and associated companies.

  7. Liability: Users of the bridge do so at their own risk. The management will not be held liable for any accidents, damages, or injuries that occur on the bridge.

  8. Maintenance and Closures: The bridge may be closed for maintenance or due to adverse weather conditions. Users are advised to check for updates before using the bridge.

  9. Prohibited Activities: The following activities are prohibited on the bridge:

    1. Littering

    2. Stopping or parking vehicles (unless in an emergency)

    3. Any form of vandalism or damage to the bridge structure

    4. Use of the bridge for any illegal activities

    5. Jumping off the bridge

    6. Fishing from the bridge

  10. Emergencies: In case of an emergency, users should contact the local authorities immediately and follow any instructions provided by bridge personnel.

  11. Fines and Penalties: By using the bridge, users accept the terms and conditions, which include the levying of fines for violations. Failure to adhere to these terms may result in penalties or legal action.

  12. Amendments: These terms and conditions may be amended from time to time. Users are advised to review them regularly.

  13. Feedback and Complaints: Any feedback or complaints relating to the use of the Toll Bridge or access roads should be made in writing to the Toll Master of Whitney Toll Bridge or their designated representative.

  14. CCTV and Data Protection:

    1. CCTV Operation: For the safety and security of all bridge users and to ensure compliance with these terms and conditions, CCTV cameras operate on and around the Whitney Toll Bridge 24 hours a day.

    2. Data Collection and Storage: Footage captured by the CCTV cameras is stored securely and is only accessed by authorized personnel for legitimate purposes, such as monitoring safety, investigating incidents, or ensuring compliance with the terms of use.

    3. GDPR Compliance: All personal data captured, including CCTV footage, is handled and stored in compliance with the General Data Protection Regulation (GDPR). This means:

    4. Data is processed lawfully, fairly, and transparently.

    5. Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

    6. Data is kept accurate and up to date.

    7. Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

    8. Data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

    9. Access to Data: Individuals have the right to request access to any personal data held about them, including CCTV footage, in accordance with GDPR. Requests should be made in writing to the management.

    10. Data Breaches: In the unlikely event of a data breach, affected individuals will be notified as per GDPR regulations.

  15. Acceptance: By using the bridge or the on ramps, users have agreed to abide by these terms and conditions.


The Toll Master

The Toll Masters of Whitney Toll Bridge are Mr Peter and Mrs Sarah Crouch. Their designate representative is the General Manager of Whitney Bridge - Mr Robert Yule or in his absence the authorised representatives on the day.

Contact or

Telephone or text +44 (0)788 886 5578

In writing


Toll Bridge Cottage

Whitney on Wye

Herefordshire HR3 6EW

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